Terms and conditions

Terms and Conditions

We (Snowsearch) act as an agent for, and sell to you various travel related products as agent on behalf of, travel service providers (third party companies), such as accommodation providers, coach, other land & air transportations, rail and cruise line operators, as well as all of our wholesalers/distributors. Any services we provide to you are collateral to that agency relationship. Our obligation to you is to (as authorised by you) make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. We can provide you with copies of the relevant service provider terms and conditions on request. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us. We do not accept any responsibility or liability for any acts or omissions of third parties in delivering these services to you. We shall not be or become liable to the maximum extent permitted by law for direct, indirect, consequential or incidental damages to property, lost profits or savings, loss of opportunity or damage of disappointment resulting from the foregoing cases of failure, acts or omissions of third party companies. Complaints and comments can be directed to the Operator and will be forwarded to the respective third party on your behalf. You may also direct all form of feedback directly to the third party. It is your sole responsibility to ensure that the products and services that you have purchased are within the local laws and regulations of your country of domicile. The Operator will not be held liable for any (not limited to) changes, cancellations and postponements thereafter.

You can view each individual snow tours, snow activities and ski hire Cancellation Policy below


1 Day Snow Trip From Canberra

  • All bookings are strictly non-refundable.
  • Booking can be reschedule up to 7 days prior to departure. No refund or credit will be issued for late arrivals and/or no-shows once the tour starts.

1 Day Thredbo Snow Tours & 1 Day Perisher Snow Tours

  • Booking can be reschedule up to 7 days prior to departure. No refund or credit will be issued for late arrivals and/or no-shows once the tour starts.
  • If you cancel your booking because you are prevented from traveling by a government ban or border closure or Ozia Tours cancels a tour due to a Covid-19 related government ban or closure, a travel credit or change of date will be offered. If you have contracted COVID-19 or a close contact, no refunds or travel credit will be provided. Reschedule of booking can be made up to 7 days prior to departure (depending on tour availability).