All bookings are non-refundable. Bookings can be rescheduled up to 7 days prior to departure. No refunds will be issued for late arrivals and/or no-shows once the tour starts.
Covid-19 Related Cancellation Policy
If you cancel your booking because you are prevented from travelling by a government ban or border closure, or if Perisher Resort or Thredbo Resort has ceased to operate all lifts in all resort areas due to a government imposed Covid-19 closure, or Ozia Tours cancels a tour due to a Covid-19 related government ban or closure: A change of date for your booking will be offered or a travel credit.
Tour operated by Ozia Tour.
Cancellation fees will be applied if you have to cancel your booking.
Notice Period & Fee:
Up to 6 weeks prior to departure – Non-refundable deposit.
4 – 6 weeks prior to departure – 50% of tour price.
Within 30 days of departure – 100% of tour price
No refunds will be given where bookings are cancelled, altered or amended because of weather conditions, or because services and products provided by others are unavailable.
Covid-19 Related Cancellation Policy
A full refund, or credit for a future snow tour will be offered if you cancel your booking with a Doctors certificate (citing Covid-19 symptoms, a positive Covid-19 test result, a Covid-19 test awaiting determination or referral for Covid-19 testing) within 14 days of departure.
If you cancel your booking because you are prevented from travelling by a government ban or border closure, or if Perisher Resort has ceased to operate all lifts in all resort areas due to a government imposed Covid-19 closure, or Port Stephens Coaches cancels a tour due to a Covid-19 related government ban or closure: A $50 per person charge will apply and be deducted from your full refund (capped at $200 for families).
If you choose to transfer deposits paid to a new booking or take a credit for a future booking, no penalty will be incurred.
Tour operated by Port Stephens Coaches.
For domestic snow bus trips and packages staying in Jindabyne, non-attendance, cancellations or transfers within 60 days of departure no refund or transfer will be given. A 20% admin fee will apply for changes and cancellations outside the cancellation period.
For all other snow packages a 20% non refundable deposit is required at time of bookings and full payment is required 60 days prior to travel. There will be no changes allowed or refunds given within 60 days of travel.
All COVID-19 impacted bookings will receive a travel credit, if government imposed travel restrictions are in place at time of travel. Travel credits are redeemable within our Australian, New Zealand and Japanese ski operations over the next 18 months. Please be aware there will be no refund given and you are booking travel during a pandemic.
Tour operated by Ozsnow Adventures.
The confirmation and pick up time are subject to change due to extreme weather conditions or other circumstances out of our control.
Be at the meet up location 10 minutes before the scheduled departure time. No refunds will be issued for late arrivals and/or no-shows once departs.
Since this is a shared transfer, please be patient in case of delays along the pick-up route.
Confirmation will be sent via email shortly after payment, subject to availability.
A reconfirmation email will be sent to you within 24 hours before the trip, including pick-up time, driver and emergency contact information.
In the event that you do not receive an email from us, please check your Spam folder or notify us via email: email@example.com.
Require minimum 4 passengers to run the shuttle ( 1 Day Canberra Snow Trip)
Once confirmed, no refund will be issued and reschedule is allowed subject to availability.
Tour is operated by Skibus.
Cancellations within 48 hours or failure to board on the day of tour, will result in 100% full fare forfeiture. Cancellation within 2 to 7 days prior to departure will result in a 50% loss of the ticket price. Date change fees apply outside of 7 days $25 per person.