We (Snowsearch) act as an agent for, and sell to you various travel related products as agent on behalf of, travel service providers (third party companies), such as accommodation providers, coach, other land & air transportations, rail and cruise line operators, as well as all of our wholesalers/distributors. Any services we provide to you are collateral to that agency relationship. Our obligation to you is to (as authorised by you) make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. We can provide you with copies of the relevant service provider terms and conditions on request. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us. We do not accept any responsibility or liability for any acts or omissions of third parties in delivering these services to you. We shall not be or become liable to the maximum extent permitted by law for direct, indirect, consequential or incidental damages to property, lost profits or savings, loss of opportunity or damage of disappointment resulting from the foregoing cases of failure, acts or omissions of third party companies. Complaints and comments can be directed to the Operator and will be forwarded to the respective third party on your behalf. You may also direct all form of feedback directly to the third party. It is your sole responsibility to ensure that the products and services that you have purchased are within the local laws and regulations of your country of domicile. The Operator will not be held liable for any (not limited to) changes, cancellations and postponements thereafter.
You can view each individual snow tours, snow activities and ski hire Cancellation Policy below
All bookings are non-refundable. Bookings can be rescheduled up to 7 days prior to departure. No refunds will be issued for late arrivals and/or no-shows once the tour starts.
Covid-19 Related Cancellation Policy
If you cancel your booking because you are prevented from travelling by a government ban or border closure, or if Perisher Resort or Thredbo Resort has ceased to operate all lifts in all resort areas due to a government imposed Covid-19 closure, or Ozia Tours cancels a tour due to a Covid-19 related government ban or closure: A change of date for your booking will be offered or a travel credit.
Tour operated by Ozia Tour.
Cancellation fees will be applied if you have to cancel your booking.
Notice Period & Fee:
Up to 6 weeks prior to departure – Non-refundable deposit.
4 – 6 weeks prior to departure – 50% of tour price.
Within 30 days of departure – 100% of tour price
No refunds will be given where bookings are cancelled, altered or amended because of weather conditions, or because services and products provided by others are unavailable.
Covid-19 Related Cancellation Policy
A full refund, or credit for a future snow tour will be offered if you cancel your booking with a Doctors certificate (citing Covid-19 symptoms, a positive Covid-19 test result, a Covid-19 test awaiting determination or referral for Covid-19 testing) within 14 days of departure.
If you cancel your booking because you are prevented from travelling by a government ban or border closure, or if Perisher Resort has ceased to operate all lifts in all resort areas due to a government imposed Covid-19 closure, or Port Stephens Coaches cancels a tour due to a Covid-19 related government ban or closure: A $50 per person charge will apply and be deducted from your full refund (capped at $200 for families).
If you choose to transfer deposits paid to a new booking or take a credit for a future booking, no penalty will be incurred.
Tour operated by Port Stephens Coaches.
For domestic snow bus trips and packages staying in Jindabyne, non-attendance, cancellations or transfers within 60 days of departure no refund or transfer will be given. A 20% admin fee will apply for changes and cancellations outside the cancellation period.
For all other snow packages a 20% non refundable deposit is required at time of bookings and full payment is required 60 days prior to travel. There will be no changes allowed or refunds given within 60 days of travel.
All COVID-19 impacted bookings will receive a travel credit, if government imposed travel restrictions are in place at time of travel. Travel credits are redeemable within our Australian, New Zealand and Japanese ski operations over the next 18 months. Please be aware there will be no refund given and you are booking travel during a pandemic.
Tour operated by Ozsnow Adventures.
The confirmation and pick up time are subject to change due to extreme weather conditions or other circumstances out of our control.
Be at the meet up location 10 minutes before the scheduled departure time. No refunds will be issued for late arrivals and/or no-shows once departs.
Since this is a shared transfer, please be patient in case of delays along the pick-up route.
Confirmation will be sent via email shortly after payment, subject to availability.
A reconfirmation email will be sent to you within 24 hours before the trip, including pick-up time, driver and emergency contact information.
In the event that you do not receive an email from us, please check your Spam folder or notify us via email: firstname.lastname@example.org.
Require minimum 4 passengers to run the shuttle (1 Day Canberra Snow Trip)
Once confirmed, no refund will be issued and reschedule is allowed subject to availability.
Tour is operated by Skibus.
Cancellations within 48 hours or failure to board on the day of tour, will result in 100% full fare forfeiture. Cancellation within 2 to 7 days prior to departure will result in a 50% loss of the ticket price. Date change fees apply outside of 7 days $25 per person.
Tour is operated by Snoexpress.
Full Cancelation penalty within 3 days prior to departure.
50% Cancelation penalty within 7 days prior to departure.
No penalty if cancelled outside 7 days prior to departure.
Please note we have a minimum of 6 people to be able to depart everyday on our scheduled public bus tour, therefore we will combine your group with others. In the event there is still less than 6 people to depart on the day, we will offer you the options of: a surcharge cost or change to another date or cancel the booking without charge.
Tour operated by Dreams Tours
A full refund will be provided if cancelled/rescheduled up to 48 hours before the start of the tour, no refunds or rescheduling after that.
COVID-19 Related Exceptional Cancellation Policy:
– In case of government declared lockdowns and/or flights last minute cancellations due to imposed government restrictions, an alternative rescheduling date will be offered or a full refund will be provided at any time.
Tour operated by Hit The Road Tours